Refund and Returns Policy

Exchange & Return Policy

Thanks for shopping at Farmer Cotton

For any other query regarding your order, please mail with the subject – “order ID” on (support@farmercotton.com or contact us on (+91 9860583697). We’re happy to help!

*Please go through our policy to know more about the process. 

The products purchased on Farmer Cotton can be returned or exchanged for 1 time per order within 7 days of delivery. Post this, return or exchange is not allowed. Also, for the return or exchange to be valid, products must be returned in their original packaging, including polybags, barcodes, and hang tags on garments. This may be checked by our executive who picks up the product as well as in our warehouse.

We make sure that your orders are verified & perfectly packed when they are dispatched from our order-processing unit. However, it goes through multiple touchpoints at our logistics partner before reaching you. We urge you to not accept any tampered / unsealed packages. Also, we humbly request you to share a parcel opening video footage without pause & cut along with the claim for any missing product/damaged product.

Cancellation and Refund

• If you have placed a prepaid order, your refund will be credited to the original payment source. Once the return reaches our warehouse and passes the QC test Refunds are processed from our end within 24 hours. You will receive a Refund in your source account within 5-7 working days once we have processed the refund.

•  If you have placed a Cash On Delivery order, you have a choice to get the refund credited to your Bank account in that case, we would request the bank account details

Please Note:

1. The account name should be the same as the order name
2. The refund will be processed only once the return reaches our warehouse and passes the QC test
3. The refund will Only include the value of the ordered items.
4. Shipping charges and COD charges paid during order placement will not be refunded.
5. Coupon benefit not valid if Bill Value reduces due to returns & coupon amount would be deducted from the refund value

Damages and issues

• Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Provide us with a picture of the same, so that our team gets notified about the same. 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at +91 9860583697, support@farmercotton.com for questions related to refunds and returns.